This Privacy Policy describes how Spice & Butter Restaurant LLP operating Central House and the website https://centralhouse.in/, collects, uses, and protects your information. By using our site or services, you consent to the practices described here. Under the Digital Personal Data Protection Act, 2023, Central House acts as the Data Fiduciary.

1. Information We Collect

We may collect: your name, phone number, email, and delivery address; reservation, order, and event details; dietary/allergen preferences you share; payment information (processed by secure gateways — we do not store full card details); feedback and communications; and automatically collected device/usage data via cookies. Our premises are monitored by CCTV for safety and security.

2. How We Use Your Information

To confirm and manage reservations, orders, deliveries, and events; process payments and prevent fraud; provide customer support; improve our services; send transactional messages; send marketing communications where you have consented; run offers and loyalty programmes; ensure premises security; and comply with legal, tax (GST), and food-safety (FSSAI) obligations.

3. Cookies

Our site uses cookies and similar technologies for functionality, analytics, and (where consented) marketing. You can manage cookies through your browser or our cookie banner.

4. Sharing of Information

We do not sell your data. We may share it with service providers and processors (payment, delivery, IT, analytics, marketing), third-party platforms you choose to use (e.g., Swiggy, Zomato), professional advisers, and authorities where required by law, or in connection with a business transfer.

5. Data Security

We apply reasonable security practices in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. However, no method of transmission or storage is completely secure.

6. Data Retention

We retain personal data only as long as necessary for the purposes above or as required by law (e.g., tax records). CCTV footage and inactive data are retained for limited periods, then deleted or anonymised.

7. Your Rights

Subject to law, you may request access to, correction of, or erasure of your data; nominate another person to exercise your rights; and withdraw consent at any time. To exercise these rights, contact our Grievance Officer below.

8. Children’s Privacy

We do not knowingly process the data of children (under 18) without verifiable parental/guardian consent, and we do not direct targeted advertising at children.

9. Marketing Opt-Out

You may withdraw consent to marketing at any time via the unsubscribe link, by replying STOP, or by contacting us.

10. Changes

We may update this Policy from time to time; the “Last updated” date reflects the current version.

11. Grievance Officer / Contact

[Name], Central House, 1-59/15, Masjid Banda, Kondapur, Hyderabad – 500084 · info@centralhouse.in · +91 98666 79016. We will acknowledge and address grievances within the timelines prescribed by law.