At Central House, your satisfaction matters to us. Because food is perishable and freshly prepared, the following terms govern cancellations and refunds. This Policy does not affect your statutory rights under the Consumer Protection Act, 2019.

1. Order Cancellations

Orders may be cancelled only before preparation has begun. Once the kitchen has started preparing your order, it cannot be cancelled or refunded. To request a cancellation, contact us immediately at +91 98666 79016

2. Reservation Cancellations

Table reservations may be cancelled or modified free of charge up to [e.g., 2 hours] before the reserved time. For bookings that required an advance or deposit, the deposit terms communicated at booking will apply.

3. Quality or Accuracy Issues

If your order is incorrect, incomplete, damaged, or not of acceptable quality, please contact us within [e.g., 30 minutes / 2 hours] of receiving it, with details and photographs where possible. Upon verification, we will, at our discretion, offer a replacement or a refund for the affected item(s).

4. Non-Refundable Situations

We are unable to offer refunds for: change of mind after preparation has begun; incorrect delivery details provided by you; unavailability of the recipient at delivery; or claims raised after the stated time window.

5. Refund Method and Timeline

Approved refunds are processed to the original payment method. Depending on your bank or payment provider, refunds typically reflect within [X] business days.

6. Failed or Duplicate Payments

If your payment fails but an amount is debited, or you are charged more than once, it is usually auto-reversed by your bank within [X] business days. If not, contact us with the transaction details and we will assist.

7. Third-Party Orders

Orders placed through aggregators (e.g., Swiggy, Zomato) are subject to those platforms’ refund and cancellation policies.

8. Events and Catering

Advance payments and deposits for private events and catering are governed by the separate event agreement and are subject to its cancellation terms.

9. How to Raise a Request

Contact our team at +91 98666 79016 or info@centralhouse.in, or write to Central House, 1-59/15, Masjid Banda, Kondapur, Hyderabad – 500084. We will acknowledge your request within 48 hours.