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- Kondapur, Hyderabad.
This Delivery Policy explains how Central House (“we,” “us,” “our”) handles home delivery of orders placed through https://centralhouse.in/, by phone, or through our channels. Orders placed via third-party aggregators (e.g., Swiggy, Zomato) are additionally subject to those platforms’ delivery terms.
We deliver within selected areas around Kondapur, Hyderabad. Serviceability is confirmed at checkout or at the time of order based on your delivery address and distance. If your location falls outside our delivery zone, we will let you know and, where possible, suggest takeaway or dine-in.
Deliveries are available during our operating hours, Open Daily, 12:00 PM – 11:00 PM. Orders placed close to closing time may be scheduled for the earliest available slot or the next day.
Estimated delivery times are provided at the time of ordering and are indicative only. Actual times may vary due to order volume, kitchen load, distance, weather, traffic, or other factors beyond our control. We prepare all food fresh, and we appreciate your patience during peak hours.
Applicable delivery charges (if any) are calculated based on distance and order value and are displayed before you confirm your order. Any minimum-order value for delivery will also be shown at checkout.
Where available, we will keep you informed of your order status by phone, SMS, or through the ordering platform. Please ensure your contact number and address are accurate and reachable.
Please be available at the delivery address at the estimated time. Our delivery partner may attempt to contact you on arrival. Risk in the food passes to you upon delivery to the address or person you specify.
If delivery cannot be completed due to incorrect address details, an unreachable phone number, or the recipient being unavailable, we may be unable to re-attempt delivery or offer a refund for that order. Please refer to our Refund & Cancellation Policy for eligible situations.
We take care to pack orders securely and maintain food safety in line with the Food Safety and Standards Act, 2006 (FSSAI Licence No. [insert]). If you receive an incorrect, incomplete, or unsatisfactory order, please contact us within [e.g., 30 minutes] of delivery with details and photographs where possible, as per our Refund & Cancellation Policy.
Orders can be cancelled only before preparation has begun. Once the kitchen has started, an order cannot be cancelled. See our Refund & Cancellation Policy for full details.
We are not liable for delivery failures or delays caused by events beyond our reasonable control, including weather, strikes, road closures, technical outages, or government restrictions.
For any delivery-related queries, contact: Central House, 1-59/15, Masjid Banda, Kondapur, Serilingampally, Hyderabad, Telangana – 500084 · info@centralhouse.in · +91 98666 79016
